Atlantic Dodge Chrysler Jeep Ram is proud to announce their Customer First Award for Excellence from FCA in 2017. Atlantic DCJR is one of only 387 elite dealerships from across the United States to claim this achievement by providing the best sales and service experience.
Customer first is a collaboration between FCA and it's dealer partners in evaluating the customer experience. The Customer First Award for Excellence recipients represent the elite Chrysler, Dodge, Jeep, Ram, and Fiat dealerships who have achieved the highest level of customer experience recognition in five core areas;
• Facility Certification - Professional, clean and comfortable facilities
• Performance Measures - Key measures of your processes and people-performance
• Process Validation - Core, essential dealership processes that drive customer experience
• Employee Survey - Employee feedback to help build stronger teamwork and professionalism
• Training Certification - Continuous learning and growth